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Seminars and Tradeshows

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Seminars and Tradeshows

  • 16th Annual International IT Service Management Conference & Exposition

    Date/Time: February 19 – 22, 2012
    Location: Las Vegas, Nevada @ Bellagio Hotel

    Visit us at the Serena booth and learn why Pink Elephant has selected Serena Service Manager as a finalist for its ITSM Innovation of the Year award. And while you’re there, don’t forget to enter to win an iPad, once every hour. With over 5 tracks, 160+ sessions – covering a vast array of subjects from all across the ITSM spectrum: ITSM, ITIL®, ISO, Lean IT, Six Sigma, PRINCE2®, PMBOK, COBIT® - this conference promises to have something for everyone.

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  • The Power of Metrics: A 7-City Tour Featuring Malcolm Fry on the Impact of ITIL 2011 Edition

    Malcolm Fry, instructor on the new Power of Metrics for Optimal ITSM Performance course, will present a daylong workshop in each of the seven cities below, taking an in-depth look at the ITIL 2011 Edition metrics for incident, problem, change, and service desk management. Serena is sponsoring.

    Dates and Locations:

    February 27th 2012 – Dallas, TX

    February 29th 2012 – Miami, FL

    March 1st 2012 – Tampa, FL

    March 2nd 2012 – Atlanta, GA

    March 6th 2012 – Washington, DC

    March 7th 2012 – Boston, MA

    March 9th 2012 – Chicago, IL

     

     

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  • Federal Boot Camp

    Date/Time: March 30, 2012 @ 8:00 am to 3:30 pm Eastern
    Location: Washington, DC @ Newseum

    Perfect your techniques and tricks using Serena Business Manager (SBM) or Team Track at Federal Boot Camp, following the 2012 Federal User Group. Choose from Basic Training, Advanced Level or Virtuoso Session courses. This event is only open to 2012 Federal User Group participants.

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