I’ve just returned from the Gartner Data Center event in London, where Serena Software was a sponsor (booth pictured to the right). We showcased the newly announced Serena Release Manager v5 and talked with numerous companies in attendance.
In 2012, Gartner interviewed over 200 CIOs on the topic of DevOps and found thatRead More
Having spent many years of my career in both IT operations and application development, I’ve seen both sides of the problem. I remember quite vividly the late night weekend heroics onsite implementing a new release or being woken up at home on a failed release. I’ve also experienced the intense deadline pressure as a developer to deliver the new features that will help ensure that the business makes its quarterly number. From each perspective I always viewed the other team as … well,Read More
I’m thrilled to announce Serena’s sponsorship at the Gartner AADI summit from December 3-5 in Las Vegas. I will be available for face-to-face meetings, along with a number of my Serena colleagues, at booth 313 at the Sponsor’s Pavilion. We look forward to answering your questions and enquiries on Serena Application Development and Delivery solutions and sharingRead More
I’ll be heading to London next week for the Gartner Data Center Summit from November 25-26. Serena Software is a sponsor and we will showcase our soon-to-be-released Serena Release Manager v5.
In a 2012 Gartner DevOps survey of over 200 CIOs, release management was rated the number one issue. No surprise that our customers tell us pretty much the same thing; they need to improve visibility, reduce rework and errorsRead More
Two of the most highly anticipated areas of new development for Dimensions CM 14 are change visualization and peer reviews. Taken as individual new capability areas, these features represent a massive stride forward for our flagship SCCM solution. And when combined together, they will redefine the way Dimensions CM users think about parallel development and agile practices. In this two-part blog, we’ll talk about Change Visualization first and then follow up with a look at Peer Reviews.
Traditionally, Serena has excelled at providing control and insight into theRead More
I’ve just spent an amazing week in London. I already had high hopes for this trip having been to DevOpsDays London earlier this year but I didn’t expect to be blown away by the events.
Attendees at both events were from all over Europe. I’m used to meeting people from different cultures and backgrounds at events in the USA but this was on a totally different scale.
As to be expected, culture and process wereRead More
DevOpsDays London is over and, as usual, there were some great sessions. Exposing fragility in systems was once again a topic that was discussed.
If you follow the DevOps movement at all, you will no doubt have heard of chaos monkey at Netflix numerous times. For those who have not heard about it, chaos monkey runs in allRead More
Last week I was at DevOpsDays Portland. As expected, the open space topics were really interesting. Two in particular stood out for me. The first was about fitting DevOps into your organization. DevOps teams seemed to be the way people were going. If you have been to other events with prominent figures of the DevOps community present, you may have noticed how the mention of “DevOps teams” can spur heatedRead More
Running global Support and IT organizations brings many challenges on a daily basis; not only technical ones but also communication challenges among my teams, other teams within Serena, and, of course, our customers.
I hope that you would expect Serena to use our own technology internally and you would be right. Serena Support are extensive users of Serena Business Manager (SBM) throughout our various processes.
When a customer works with Support and we identify an issue as being either a bug or enhancement request, we let SBM take over the management and tracking of issues.